Luxury Pool Operations Lead

Auberge Collection; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The Knox, Auberge Collection on Knox Street in Dallas seeks a Pool Manager to lead the daily poolside foods and beverages operation, ensuring polished service and guest satisfaction. You will hire, train, schedule, coach, and monitor team performance while coordinating with culinary and hotel departments to meet service and financial goals; a weekend/holiday schedule is required.

Strong leadership, outstanding communication, and solid knowledge of food safety and POS systems are essential for

Qualifications

• Prior supervisory or management experience in food and beverage, preferably in a hotel, resort, private club, or poolside setting.
• Strong guest‑service, team‑leadership, and communication skills.
• Ability to manage competing priorities and remain composed during busy service periods.
• Knowledge of food safety, sanitation, inventory, labor management, and point‑of‑sale procedures.
• Current food‑handler and responsible alcohol‑service certifications, or ability to obtain them prior to start date as required.
• Flexibility to work a schedule that includes being on property weekends, holidays, and peak seasonal periods.

Responsibilities

• Lead daily pool outlet operations, ensuring service areas are prepared, clean, and properly stocked.
• Welcome guests and maintain a visible presence throughout the outlet, responding promptly and discreetly to requests or concerns.
• Hire, train, schedule, coach, and support team members; set clear expectations for service and performance.
• Monitor food and beverage service, coordinate with culinary and bar teams, and ensure orders are delivered accurately and efficiently.
• Review reservations, seating, staffing, and outlet activity to support a smooth guest experience during busy periods.
• Support revenue goals through thoughtful recommendations, menu knowledge, and attentive service.
• Monitor labor, inventory, and operating expenses; follow procedures for cash handling, purchasing, and reporting.
• Ensure team members follow food safety, sanitation, responsible alcohol service, and workplace safety standards.
• Partner with hotel departments to coordinate pool operations, special events, guest requests, and service recovery.

Skills

Guest service

Team leadership

Communication

Food safety

Budgeting & cost control

Tools

Point-of-Sale systems

Inventory management

Job description

The Knox, Auberge Collection on Knox Street in Dallas seeks a Pool Manager to lead the daily poolside foods and beverages operation, ensuring polished service and guest satisfaction. You will hire, train, schedule, coach, and monitor team performance while coordinating with culinary and hotel departments to meet service and financial goals; a weekend/holiday schedule is required.

Strong leadership, outstanding communication, and solid knowledge of food safety and POS systems are essential for