Pool Experience Lead – F&B Operations

Auberge Resorts Collection; Dallas (TX); Sur place; USD 50 000 - 75 000; Plein temps

Résumé du poste

The Knox, Auberge Collection in Dallas is seeking an experienced Pool Manager to lead daily poolside food and beverage operations. This hands-on role ensures guest service, readiness of service areas, and collaboration with culinary, rooms, and other F&B leaders to meet financial goals.

You will hire, train, coach, and schedule team members; monitor service quality, inventory, and labor; oversee safety and sanitation, and coordinate with hotel departments for events and guest requests.

Qualifications

• Previous supervisory or management experience in food and beverage, preferably in a hotel, resort, private club, or poolside setting.
• Strong guest-service, team-leadership, and communication skills.
• Ability to manage competing priorities and remain composed during busy service periods.
• Knowledge of food safety, sanitation, inventory, labor management, and point-of-sale procedures.
• Current food-handler and responsible alcohol-service certifications, or ability to obtain them prior to start date as required.
• Flexibility to work a schedule that includes being on property weekends, holidays, and peak seasonal periods.

Responsabilités

• Lead daily pool outlet operations, ensuring service areas are prepared, clean, and properly stocked.
• Welcome guests and maintain a visible presence throughout the outlet, responding promptly and discreetly to requests or concerns.
• Hire, train, schedule, coach, and support team members; set clear expectations for service and performance.
• Monitor food and beverage service, coordinate with culinary and bar teams, and ensure orders are delivered accurately and efficiently.
• Review reservations, seating, staffing, and outlet activity to support a smooth guest experience during busy periods.
• Support revenue goals through thoughtful recommendations, menu knowledge, and attentive service.
• Monitor labor, inventory, and operating expenses; follow procedures for cash handling, purchasing, and reporting.
• Ensure team members follow food safety, sanitation, responsible alcohol service, and workplace safety standards.
• Partner with hotel departments to coordinate pool operations, special events, guest requests, and service recovery.

Connaissances

Guest service

Team leadership

Communication

Flexibility

Outils

POS procedures

Description du poste

The Knox, Auberge Collection in Dallas is seeking an experienced Pool Manager to lead daily poolside food and beverage operations. This hands-on role ensures guest service, readiness of service areas, and collaboration with culinary, rooms, and other F&B leaders to meet financial goals.

You will hire, train, coach, and schedule team members; monitor service quality, inventory, and labor; oversee safety and sanitation, and coordinate with hotel departments for events and guest requests.