Luxury Housekeeping Manager: Guest Experience Lead

The Knox, Auberge Collection; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

The Knox, Auberge Collection in Dallas is seeking a Housekeeping Manager to lead all housekeeping operations, maintain the highest cleanliness and presentation standards, and drive guest satisfaction. You will build and mentor a high-performing team, manage room turnovers, and uphold luxury-brand protocols.

Responsibilities include daily workload planning, inspections, coaching, safety compliance, and collaboration with Front Office/Maintenance to ensure guest-ready rooms and secure handling of

Qualifications

• Proven leadership in housekeeping
• Excellent communication and interpersonal skills
• Ability to motivate and develop a diverse team
• Strong organizational and time management skills

Responsibilities

• Establish daily priorities and assign workload to ensure efficient room turnover and public area cleanliness
• Conduct detailed room audits and inspections of guest rooms, public areas, and residential units to ensure adherence to cleanliness, maintenance, and brand standards
• Provide immediate feedback and coaching to team members based on inspection results, reinforcing quality expectations and accountability
• Track and report inspection scores, identifying trends and implementing corrective action plans as needed
• Partner with Front Office and Maintenance teams to ensure rooms are guest-ready and out-of-order rooms are addressed promptly
• Analyze productivity reports and adjust staffing levels based on occupancy and business demands
• Ensure compliance with all safety standards, including proper handling and storage of chemicals (OSHA guidelines)
• Lead daily stand-up meetings to communicate goals, VIP arrivals, and operational updates
• Oversee housekeeping services for residential units, ensuring personalized service, privacy standards, and consistency with luxury brand expectations
• Coordinate with Residence Services/Concierge teams to manage owner preferences, special requests, and scheduling of services within residences

Skills

Leadership

Communication

Staff development

Time management

Job description

The Knox, Auberge Collection in Dallas is seeking a Housekeeping Manager to lead all housekeeping operations, maintain the highest cleanliness and presentation standards, and drive guest satisfaction. You will build and mentor a high-performing team, manage room turnovers, and uphold luxury-brand protocols.

Responsibilities include daily workload planning, inspections, coaching, safety compliance, and collaboration with Front Office/Maintenance to ensure guest-ready rooms and secure handling of