Luxury Housekeeping Manager | Guest Experience Leader

Auberge Resorts Collection; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

The Knox, Auberge Collection in Dallas seeks a Housekeeping Manager to lead day-to-day operations across rooms and public areas, uphold luxury standards, and drive guest satisfaction. You will develop a high-performing team, set priorities, and coordinate with Front Office and Maintenance to ensure rooms are guest-ready.

This role requires solid leadership, attention to detail, budgeting and inventory skills, and strong communication.

Qualifications

• Multiple years of progressive experience in housekeeping with increasing leadership responsibilities preferred.
• Strong knowledge of cleaning procedures, quality control, and operational best practices.
• Proven leadership, communication, and interpersonal skills with the ability to motivate and develop a diverse team.
• Strong organizational and time management skills with attention to detail.
• Experience with budgeting, labor management, and inventory control.
• Ability to handle guest concerns professionally and effectively.
• Effective communication skills; bilingual ability preferred.

Responsibilities

• Establish daily priorities and assign workload to ensure efficient room turnover and public area cleanliness.
• Conduct detailed room audits and inspections of guest rooms, public areas, and residential units to ensure adherence to cleanliness, maintenance, and brand standards.
• Provide immediate feedback and coaching to team members based on inspection results, reinforcing quality expectations and accountability.
• Track and report inspection scores, identifying trends and implementing corrective action plans as needed.
• Partner with Front Office and Maintenance teams to ensure rooms are guest-ready and out-of-order rooms are addressed promptly.
• Analyze productivity reports and adjust staffing levels based on occupancy and business demands.
• Ensure compliance with all safety standards, including proper handling and storage of chemicals (OSHA guidelines).
• Lead daily stand-up meetings to communicate goals, VIP arrivals, and operational updates.
• Oversee lost and found processes, ensuring accurate logging, storage, and return of guest items.
• Drive consistency in brand standards and presentation across all areas of responsibility.
• Identify opportunities for process improvement and implement efficiency-driven solutions.
• Complete and manage guest incident reports related to housekeeping, ensuring accurate documentation, timely follow-up, and communication with leadership.
• Oversee housekeeping services for residential units, ensuring personalized service, privacy standards, and consistency with luxury brand expectations.
• Coordinate with Residence Services/Concierge teams to manage owner preferences, special requests, and scheduling of services within residences.

Skills

Housekeeping leadership

Quality control

Staff scheduling

Budgeting

Inventory management

Communication

Bilingual preferred

Job description

The Knox, Auberge Collection in Dallas seeks a Housekeeping Manager to lead day-to-day operations across rooms and public areas, uphold luxury standards, and drive guest satisfaction. You will develop a high-performing team, set priorities, and coordinate with Front Office and Maintenance to ensure rooms are guest-ready.

This role requires solid leadership, attention to detail, budgeting and inventory skills, and strong communication.