Luxury Hotel Dining Supervisor

Auberge Collection; Dallas (TX); On-site; USD 30,000 - 47,000; Full time

Job summary

The Knox, Auberge Collection in Dallas seeks a Restaurant Supervisor to support Restaurant Managers in daily operations, lead on the floor, coach team members, and uphold The Knox service standards. This role combines hands-on service with administrative tasks and a focus on delivering an exceptional guest experience.

With minimum two years of restaurant service experience and a background in luxury hospitality, you will ensure smooth service, accurate POS handling, and strong teamwork across

Qualifications

• Two years of restaurant service experience with supervisory or shift-lead experience preferred.
• Experience in a luxury hotel, fine dining, or upscale hospitality environment strongly preferred.
• Ability to lead by example, coach colleagues, and handle guest concerns discreetly.
• Strong knowledge of food, wine, spirits, restaurant service, and daily operating procedures.
• Excellent communication, organization, judgment, and attention to detail.
• Comfortable with restaurant POS systems, basic reporting, and administrative tasks.
• Flexibility to work evenings, weekends, and holidays.
• Able to obtain required food safety and responsible alcohol service certifications.

Responsibilities

• Lead daily restaurant service, including pre-shift briefings, station assignments, opening and closing procedures, and floor coverage.
• Maintain a visible floor presence, anticipate guest needs, and resolve service concerns promptly and professionally.
• Coach team members in service technique, product knowledge, grooming, teamwork, and property standards.
• Support the Restaurant Manager with scheduling, shift adjustments, attendance tracking, and appropriate staffing coverage.
• Ensure accurate order entry, check handling, payment processing, and adherence to POS procedures.
• Monitor service pacing and coordinate with culinary, bar, host, and support teams for seamless execution.
• Conduct routine checks of dining room presentation, cleanliness, equipment readiness, and opening/closing standards.
• Assist with onboarding, training, performance feedback, and documentation of concerns.
• Support inventory controls, requisitions, product availability, and responsible management of supplies and expenses.
• Follow and reinforce food safety, sanitation, responsible alcohol service, and workplace safety requirements.
• Communicate shift results, guest feedback, incidents, and follow-up needs to leadership.
• Assist with reservations, special occasions, VIP experiences, and private dining or event execution as needed.
• Participate in departmental meetings and continuous improvement of service procedures.

Skills

Leadership

Coaching

Guest service

Communication

Organization

Attention to detail

POS familiarity

Tools

POS systems

Reporting

Job description

The Knox, Auberge Collection in Dallas seeks a Restaurant Supervisor to support Restaurant Managers in daily operations, lead on the floor, coach team members, and uphold The Knox service standards. This role combines hands-on service with administrative tasks and a focus on delivering an exceptional guest experience.

With minimum two years of restaurant service experience and a background in luxury hospitality, you will ensure smooth service, accurate POS handling, and strong teamwork across