Luxury Outlet Store Leader

RH; San Rafael (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

RH seeks an Outlet Store Leader to provide strategic and operational leadership across all aspects of the business. You will develop and empower cross-functional teams to deliver exceptional customer experiences, maintain brand standards, and drive profitability in a fast-paced retail environment.

The ideal candidate leads with vision, focuses on quality, and executes with precision. Flexibility for dynamic hours and travel is required to support multiple outlets across North America and Europe.

Qualifications

• 5+ years of leadership experience in retail, preferably in home furnishings
• Strong leadership and communications skills to inspire Team Members
• Exceptional analytical and problem-solving abilities
• Commitment to quality and meticulous attention to detail
• Proficiency with Mac OS, iOS devices, Microsoft Office and Google applications

Responsibilities

• Lead, coach, and inspire teams to create a dynamic, performance-driven culture
• Foster a People First environment supporting growth, performance, and wellbeing
• Oversee hiring, development, performance management, and transitions with Field Leadership
• Ensure visual presentation aligns with brand standards and supports quality and safety
• Drive risk management, cash controls, inventory management, and audits
• Identify and communicate business opportunities to achieve extraordinary results
• Support initiatives and feedback during organizational changes
• Represent the RH brand with integrity and professionalism

Skills

Team leadership

Operational excellence

People management

Analytical/problem-solving

Retail leadership

Tools

Mac OS

Microsoft Office

Google Workspace

iOS devices

Job description

RH seeks an Outlet Store Leader to provide strategic and operational leadership across all aspects of the business. You will develop and empower cross-functional teams to deliver exceptional customer experiences, maintain brand standards, and drive profitability in a fast-paced retail environment.

The ideal candidate leads with vision, focuses on quality, and executes with precision. Flexibility for dynamic hours and travel is required to support multiple outlets across North America and Europe.