Luxury Outlet Sales Leader: Elevate Customer Experience

RH; Dublin (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

RH is seeking an Outlet Sales Leader to drive a high-energy, results-driven sales team within our luxury RH Outlets. You will coach staff, deliver extraordinary customer experiences, and partner with store operations to exceed revenue goals.

You will train team members in product knowledge and selling techniques, manage pricing and markdowns, and maintain brand standards across merchandise presentation and service. This role demands leadership, initiative, and a passion for exceptional retail.

Qualifications

• Minimum 2+ years of leadership in retail.
• Proven history of exceeding sales targets through leadership and customer engagement.
• Proficiency with Mac OS, iOS devices, Microsoft Office, and Google applications.
• Flexibility to work a dynamic schedule across all operational hours.

Responsibilities

• Drive sales performance by setting clear goals and strategies to exceed revenue and margin targets.
• Ensure all Team Members are trained in product knowledge, selling techniques, and company policies to deliver an extraordinary customer experience.
• Implement ticketing, price changes, and scheduled markdowns in alignment with company standards and timelines.
• Build and maintain client outreach lists to foster relationships and drive repeat business.
• Maintain elevated brand standards in all aspects of merchandise presentation, store appearance, and customer interactions.
• Partner with cross-functional teams to ensure seamless coordination of sales, operations, and customer service initiatives.
• Uphold operational excellence by ensuring compliance with safety, inventory, and visual merchandising standards.

Skills

Leadership

Sales target achievement

Customer engagement

Tools

Mac OS

iOS devices

Microsoft Office

Google applications

Job description

RH is seeking an Outlet Sales Leader to drive a high-energy, results-driven sales team within our luxury RH Outlets. You will coach staff, deliver extraordinary customer experiences, and partner with store operations to exceed revenue goals.

You will train team members in product knowledge and selling techniques, manage pricing and markdowns, and maintain brand standards across merchandise presentation and service. This role demands leadership, initiative, and a passion for exceptional retail.