Luxury MedSpa Front Desk & Patient Care Specialist

Annie Aesthetic; Burlingame (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free lunch included

Job summary

Serenity Aesthetics & Wellness in the San Francisco Bay Area is seeking a warm, hospitality-minded Front Desk Associate to deliver a luxury patient experience from the first phone call through every visit.

Greet clients, schedule appointments, educate on treatments and packages, and drive bookings and retail. This on-site role in Burlingame requires excellent service, teamwork, and a positive, proactive attitude.

Qualifications

• 2-3 years in a customer-facing role in hospitality, luxury retail, or sales.
• Sales or lead-conversion experience is a strong plus.
• Knowledge of medical aesthetics and skincare is highly desired.
• Exceptional customer service and communication skills, with a confident, friendly phone presence.
• Natural ability to build connections and guide conversations toward a booking or purchase.
• Ability to multitask and stay organized in a fast-paced, team-oriented environment.
• Tech-savvy with proficiency in email, scheduling software, and mobile devices.

Responsibilities

• Create a warm, polished first impression by greeting and welcoming every client in a professional, attentive, and friendly manner.
• Deliver a high-touch, luxury experience ensuring every client feels cared for, comfortable, and valued from arrival through departure.
• Manage client check-ins and check-outs while maintaining a calm, organized, and welcoming front desk environment.
• Anticipate client needs and proactively assist with scheduling follow-up appointments, treatment planning coordination, and retail product purchases.
• Address minor client concerns with professionalism and empathy, escalating more complex issues to management when necessary.

Skills

Customer-facing experience

Lead conversion

Medical aesthetics knowledge

Exceptional communication

Multitasking

Tech-savvy

Tools

Zenoti software

Job description

Serenity Aesthetics & Wellness in the San Francisco Bay Area is seeking a warm, hospitality-minded Front Desk Associate to deliver a luxury patient experience from the first phone call through every visit.

Greet clients, schedule appointments, educate on treatments and packages, and drive bookings and retail. This on-site role in Burlingame requires excellent service, teamwork, and a positive, proactive attitude.