Patient Experience Lead: Front Desk at MedSpa

Renascence Aesthetic Dermatology; Belmont (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Renascence Aesthetic Dermatology in Belmont, MA is seeking a polished Front Desk & Patient Care Coordinator to be the first point of contact and the operational backbone of the practice. The role focuses on front desk tasks, scheduling, patient experience, and basic skincare education as needed.

Responsibilities include welcoming patients, managing inquiries, maintaining records, and coordinating the provider schedule in Boulevard.

Qualifications

• 1+ year of front desk, receptionist, or patient coordinator experience in a medspa/dermatology/medical office.
• Excellent communication and customer service; friendly, polished, and professional.
• Highly organized, reliable, and responsive, with strong attention to detail.
• Comfortable with scheduling software (Boulevard is a plus), email, and basic computer tools.
• Comfortable recommending products and services to patients.
• Massachusetts esthetician license is a plus, not required.
• Able to work in person in Belmont, MA.

Responsibilities

• Greet, check in, and check out patients with warmth and professionalism.
• Answer calls, texts, emails, and social media inquiries promptly.
• Keep front office and retail area clean, organized, and welcoming at all times.
• Collect intake forms, consents, and payments and keep patient records accurate.
• Manage the provider schedule in Boulevard, including bookings, confirmations, and reschedules.
• Book new patient consultations and follow-up and maintenance appointments.
• Follow up with patients after treatments and reach out to maintenance reminders.
• Coordinate daily patient flow with the provider and assist with room turnover as needed.
• Recommend and sell medical-grade skincare and track retail inventory.
• Promote memberships, packages, gift cards, and current promotions.
• Explain financing options (Cherry, CareCredit) and help patients enroll.
• Support in-office events, launches, and seasonal campaigns.
• Handle day-to-day admin tasks for the practice owner, including vendor communication, supply orders, and filing.

Skills

Front desk

Customer service

Organization

Communication

Education

Massachusetts esthetician license

Tools

Boulevard

Job description

Renascence Aesthetic Dermatology in Belmont, MA is seeking a polished Front Desk & Patient Care Coordinator to be the first point of contact and the operational backbone of the practice. The role focuses on front desk tasks, scheduling, patient experience, and basic skincare education as needed.

Responsibilities include welcoming patients, managing inquiries, maintaining records, and coordinating the provider schedule in Boulevard.