MedSpa Front Desk Lead - Client Experience & Scheduling

Aesthetic Partners; Boca Raton (FL); Vor Ort; USD 38.000 - 62.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

401K for full time employees

Paid time off for full time employees

Zusammenfassung

Sanctuary is seeking a full-time MedSpa Coordinator for the front desk in Boca Raton, FL. The role serves as a brand ambassador, overseeing daily operations to ensure a seamless client experience from arrival to departure and educating clients on Sanctuary’s treatment options and products.

The ideal candidate has 2+ years of high-end customer service and 1 year of medical aesthetics experience, with an impeccable appearance and the ability to stay calm in a fast-paced med spa environment.

Qualifikationen

• 2 years high end customer service experience.
• 1 year medical aesthetics experience.
• Must have positive attitude.
• Team player with strong work ethic.
• Impeccable personal appearance.
• Physical mobility to bend, lift, and stand for prolonged periods.
• Ability to work overtime, weekends, days, evenings and/or holidays.
• Ability to meet US employment and eligibility requirements.

Aufgaben

• Provides excellent customer service to all clients in-person, over the phone and via text/email inquiries.
• Educates clients on Sanctuary's services, products and treatment options.
• Maintains a positive attitude in a fast-paced med spa environment.
• Oversees daily schedule to ensure a seamless client experience.
• Answers and screens phone calls, schedules appointments, and relays messages to staff.
• Monitors voicemail, email inquiries and text messages; responds promptly.
• Checks clients in/out and schedules follow-up visits.
• Performs intelligent booking using Millennium software.
• Prepares proper medical documents for patients via EMR.
• Stays calm under pressure and resolves potential issues quickly.
• Ensures cleanliness and appearance of spa areas, lobby, front desk and back of house.

Kenntnisse

Customer service

Medical aesthetics

Positive attitude

Team player

Appearance

Mobility

Overtime availability

US employment eligibility

Jobbeschreibung

Sanctuary is seeking a full-time MedSpa Coordinator for the front desk in Boca Raton, FL. The role serves as a brand ambassador, overseeing daily operations to ensure a seamless client experience from arrival to departure and educating clients on Sanctuary’s treatment options and products.

The ideal candidate has 2+ years of high-end customer service and 1 year of medical aesthetics experience, with an impeccable appearance and the ability to stay calm in a fast-paced med spa environment.