Aesthetic Front Desk Concierge | Patient Experience Lead

Cosmetic Physician Partners, LLC; Mountain View (CA); In loco; USD 36.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health & dental coverage

401(k) matching

Complimentary and discounted aesthetic

Descrizione del lavoro

Cosmetic Physician Partners, LLC in Mountain View seeks a friendly front desk receptionist to provide a concierge-level patient experience in a full-time, onsite role.

You will welcome patients, manage check-ins/outs, handle calls and scheduling, support providers, maintain patient records, and keep the reception area polished. A warm, professional style and strong organization are essential in a fast-paced aesthetics environment.

Competenze

• 2+ years in a customer-facing role; healthcare, aesthetics, hospitality, or luxury retail preferred.
• Experience with phone systems and appointment scheduling.
• Warm, outgoing, and professional communication style.
• Strong organizational, multitasking, and computer skills.
• Proactive, dependable, and comfortable working in a fast-paced environment.
• Genuine interest in plastic surgery, aesthetics, skincare, health, or wellness.
• Experience in plastic surgery, medical aesthetics, or cosmetic procedures is a plus.

Mansioni

• Provide a warm, concierge-level experience for every patient.
• Welcome and check in patients while ensuring a smooth check-in and check-out process.
• Manage incoming calls, appointment scheduling, confirmations, and patient inquiries.
• Coordinate with providers and clinical teams to maintain efficient patient flow.
• Maintain accurate patient information and uphold confidentiality standards.
• Keep the front desk and reception area organized, polished, and welcoming.
• Educate patients on available services and connect them with the appropriate provider.
• Support administrative and operational needs while contributing to a collaborative team environment.

Conoscenze

Customer service

Communication

Organization

Multitasking

Healthcare aesthetics

Hospitality

Luxury retail

Strumenti

Phone systems

Appointment scheduling

Descrizione del lavoro

Cosmetic Physician Partners, LLC in Mountain View seeks a friendly front desk receptionist to provide a concierge-level patient experience in a full-time, onsite role.

You will welcome patients, manage check-ins/outs, handle calls and scheduling, support providers, maintain patient records, and keep the reception area polished. A warm, professional style and strong organization are essential in a fast-paced aesthetics environment.