Luxury Hotel PBX & Guest Experience Dispatcher

The Village Dallas; Dallas (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Exclusive discounts at Village experiences

Membership to The Village Country Club

Access to The Village Fit fitness center

401(k) and medical benefits

Job summary

The Village Dallas is looking for an experienced PBX Operator to serve as the "Voice of the Hotel". In this role, you will be the first point of contact for guests, ensuring a seamless experience through effective communication and personalized service. Responsibilities include answering calls, fulfilling guest requests, and maintaining knowledge of hotel amenities.

The ideal candidate will have 2-5 years of experience in luxury hotels and exceptional verbal communication skills. Benefits include exclusive discounts, access to a fitness center, and medical coverage.

Qualifications

• 2-5 years' experience in luxury hotels or high-end hospitality.
• Flawless grammar and clear speaking voice in English.
• Comfort with moderately complex computer systems.

Responsibilities

• Answer incoming calls using refined, professional etiquette.
• Fulfill personalized guest requests like dining reservations.
• Act as a central dispatcher relaying requests for services.
• Maintain knowledge of hotel amenities and local attractions.
• Take and submit in-room dining orders.

Skills

Exceptional verbal and written communication

Active listening skills

Ability to remain calm under pressure

Tools

Multi-line switchboards

Property Management Systems

Job description

The Village Dallas is looking for an experienced PBX Operator to serve as the "Voice of the Hotel". In this role, you will be the first point of contact for guests, ensuring a seamless experience through effective communication and personalized service. Responsibilities include answering calls, fulfilling guest requests, and maintaining knowledge of hotel amenities.

The ideal candidate will have 2-5 years of experience in luxury hotels and exceptional verbal communication skills. Benefits include exclusive discounts, access to a fitness center, and medical coverage.