Front Desk & PBX Operator — Guest Experience Pro

Travel + Leisure Co.; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off (PT0)

Job summary

Travel + Leisure Co. is seeking a PBX Operator/Front Desk Associate in Phoenix, AZ. You’ll greet guests, assist with check-in/out, and provide information about the resort and local attractions, delivering warm hospitality from arrival to departure.

The role requires excellent English communication, friendly disposition, and the ability to handle cash and reservations. Competitive hourly pay, shifts include weekends, and full-time benefits apply.

Qualifications

• Excellent English communication (read, write, understand) and professional appearance.
• Ability to handle cash transactions and follow procedures.
• Strong multitasking and organizing skills in a fast-paced environment.

Responsibilities

• Welcome guests with hospitality from registration to checkout.
• Provide room rate quotes and confirm reservations; share information about the resort and area attractions.
• Process cash and credit card transactions following established procedures; balance cash receipts.
• Assist in check-out procedures and verify charges on guest folios; reserve and confirm reservations.
• Respond to guest inquiries quickly and coordinate with other departments to ensure service quality.

Skills

Guest service

English communication

Cash handling

Multitasking

Problem solving

Teamwork

Tools

Front desk software

Job description

Travel + Leisure Co. is seeking a PBX Operator/Front Desk Associate in Phoenix, AZ. You’ll greet guests, assist with check-in/out, and provide information about the resort and local attractions, delivering warm hospitality from arrival to departure.

The role requires excellent English communication, friendly disposition, and the ability to handle cash and reservations. Competitive hourly pay, shifts include weekends, and full-time benefits apply.