PBX Operator - The Drey Hotel

The Village Dallas; Dallas (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Exclusive discounts at Village experiences

Membership to The Village Country Club

Access to The Village Fit fitness center

401(k) and medical benefits

Job summary

The Village Dallas is looking for an experienced PBX Operator to serve as the "Voice of the Hotel". In this role, you will be the first point of contact for guests, ensuring a seamless experience through effective communication and personalized service. Responsibilities include answering calls, fulfilling guest requests, and maintaining knowledge of hotel amenities.

The ideal candidate will have 2-5 years of experience in luxury hotels and exceptional verbal communication skills. Benefits include exclusive discounts, access to a fitness center, and medical coverage.

Qualifications

• 2-5 years' experience in luxury hotels or high-end hospitality.
• Flawless grammar and clear speaking voice in English.
• Comfort with moderately complex computer systems.

Responsibilities

• Answer incoming calls using refined, professional etiquette.
• Fulfill personalized guest requests like dining reservations.
• Act as a central dispatcher relaying requests for services.
• Maintain knowledge of hotel amenities and local attractions.
• Take and submit in-room dining orders.

Skills

Exceptional verbal and written communication

Active listening skills

Ability to remain calm under pressure

Tools

Multi-line switchboards

Property Management Systems

Job description

Position

PBX Operator - The Drey Hotel

Location

Dallas, TX

Job Id:1124
# of Openings:1

Position Summary

As the "Voice of the Hotel," you will act as the first point of contact for incoming callers and in‑house guests. In an intimate luxury setting, you will go beyond simple call‑routing by anticipating guest needs, personalizing experiences, and coordinating seamlessly with the concierge, housekeeping, and engineering teams to guarantee flawless stays.

Key Responsibilities

• Promptly and warmly answer incoming, in‑house, and external calls using proper scripts and refined, professional telephone etiquette.
• Fulfill personalized guest requests (e.g., wake‑up calls, dining reservations, and transportation arrangements).
• Act as a central dispatcher by using two‑way radios and property management systems to relay requests for engineering repairs, housekeeping services, or valet.
• Maintain comprehensive knowledge of hotel amenities, room types, local attractions, and VIP guest profiles to answer inquiries accurately.
• Take in room dining orders from guests and submit them into the system.

Qualifications & Requirements

• 2‑5 years' experience in luxury hotels, or high‑end hospitality experience preferred.
• Exceptional verbal and written communication in English, featuring a clear speaking voice, flawless grammar, and active listening skills.
• Comfort with moderately complex computer systems, including multi‑line switchboards and Property Management Systems.
• Ability to remain calm, diplomatic, and tactful—even when handling escalated guest complaints or stressful, fast‑paced situations.

Benefits

• Exclusive discounts at Village experiences.
• Membership to The Village Country Club and its restaurant and pools.
• Access to The Village Fit, a 32,000 square foot fitness center.
• 401(k) and medical benefits.