PBX Operator

BENCHMARK; United States; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health coverage

Paid time off

401(k) with employer match

Exclusive discounts

Free employee meal daily

Job summary

BENCHMARK is seeking a PBX Operator for the Dellshire Resort, opening in Spring 2026. The role involves managing all incoming and outgoing calls efficiently, ensuring guests and staff receive exceptional assistance.

Key responsibilities include answering calls, handling guest requests, and supporting emergency communications. The ideal candidate will have a high school diploma and experience in hospitality or customer service.

Benefits include competitive pay, health coverage, paid time off, and employee perks. Join us in providing outstanding service!

Qualifications

• Previous experience in hospitality, customer service, or switchboard operations preferred.
• Ability to handle multiple phone lines and prioritize under pressure.
• Flexibility to work varied shifts, including weekends and holidays.

Responsibilities

• Answer and direct all internal and external phone calls promptly.
• Support Front Office, Security, and Engineering with emergencies.
• Ensure confidentiality of guest information and internal communications.

Skills

Verbal communication

Telephone etiquette

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

PBX consoles

Office technology

Job description

PBX Operator – The Dellshire Resort (Opening Spring 2026)

The PBX Operator serves as the central communication hub for the Dellshire Resort, managing all incoming and outgoing calls with professionalism, efficiency, and warmth. This position ensures that guests, team members, and external callers receive prompt and accurate assistance.

Responsibilities

• Answer and direct all internal and external phone calls promptly, courteously, and efficiently.
• Greet callers with professionalism and assist with inquiries or transfer calls to the appropriate departments or extensions.
• Handle guest requests for wake‑up calls, messages, and information about resort services.
• Log and relay accurate messages for guests and team members in a timely manner.
• Operate resort communication systems, including paging, voicemail, and radio dispatch as needed.
• Monitor emergency lines and assist in implementing communication procedures during critical situations.
• Maintain current knowledge of resort facilities, staff, and operations to provide accurate information to callers.
• Support Front Office, Security, and Engineering with emergencies or urgent communications.
• Update and maintain internal directories, extension lists and contact sheets.
• Ensure confidentiality of guest information and internal communications.
• Report equipment malfunctions or service interruptions to appropriate technical support.
• Uphold Dellshire Resort’s service philosophy, ensuring every interaction reflects courtesy, accuracy, and discretion.
• Other duties as assigned by Manager.

Qualifications

• High school diploma or equivalent required.
• Previous experience in hospitality, customer service, or switchboard operations preferred.
• Excellent verbal communication and telephone etiquette.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple phone lines and prioritize under pressure.
• Working knowledge of telephone systems, PBX consoles, and basic office technology.
• Professional appearance, calm demeanor, and commitment to guest service.
• Flexibility to work varied shifts including weekends, evenings, and holidays.
• Other duties as assigned.

Benefits

• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

Pyramid Global Hospitality is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.