Hospitality PBX Operator - Pre-Opening Luxury Resort

Pyramid Global Hospitality; Wisconsin; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) with employer match

Paid time off

Free employee meal daily

Exclusive discounts and family perks

Job summary

Pyramid Global Hospitality is seeking a PBX Operator for the Dellshire Resort opening in Spring 2026. This role involves managing all incoming and outgoing calls, providing exceptional guest service, and supporting various departments during emergencies. The ideal candidate will have a high school diploma, and preferably some hospitality experience. Competitive pay, comprehensive health coverage, paid time off, and a supportive work environment are included. Join us in creating an extraordinary guest experience.

Qualifications

• Previous experience in hospitality, customer service, or switchboard operations preferred.
• Strong organizational skills with attention to detail.
• Flexibility to work varied shifts including weekends and holidays.

Responsibilities

• Answer and direct all internal and external phone calls promptly and courteously.
• Greet callers and assist with inquiries or transfer calls.
• Handle guest requests for wake-up calls and information about resort services.

Skills

Excellent verbal communication

Telephone etiquette

Organizational skills

Ability to handle multiple phone lines

Education

High school diploma or equivalent

Tools

PBX consoles

Telephone systems

Job description

Pyramid Global Hospitality is seeking a PBX Operator for the Dellshire Resort opening in Spring 2026. This role involves managing all incoming and outgoing calls, providing exceptional guest service, and supporting various departments during emergencies. The ideal candidate will have a high school diploma, and preferably some hospitality experience. Competitive pay, comprehensive health coverage, paid time off, and a supportive work environment are included. Join us in creating an extraordinary guest experience.