Hospitality PBX Operator – Resort Guest Concierge

Travel + Leisure Co.; Kona (KY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a PBX Phone Operator to deliver warm, professional hospitality by handling guest calls, providing information about the resort, and quoting room rates. You will welcome guests from around the world and support reservations with accuracy and courtesy.

The role emphasizes excellent communication, strong phone etiquette, and the ability to multitask in a fast-paced environment, contributing to memorable vacations for guests at our resort properties.

Qualifications

• Excellent communication skills with the ability to read, write, and understand English.
• Strong phone etiquette and professional demeanor.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming calls for the resort, including external and internal communications.
• Reserve and confirm reservations for individuals and groups; provide room rate quotes.
• Respond to guest inquiries and concerns quickly and completely.

Skills

Communication skills

Phone etiquette

English proficiency

Multitasking

Job description

Travel + Leisure Co. is seeking a PBX Phone Operator to deliver warm, professional hospitality by handling guest calls, providing information about the resort, and quoting room rates. You will welcome guests from around the world and support reservations with accuracy and courtesy.

The role emphasizes excellent communication, strong phone etiquette, and the ability to multitask in a fast-paced environment, contributing to memorable vacations for guests at our resort properties.