Luxury Hotel Concierge & Guest Services Expert

Montage Laguna Beach; Park City (UT); In loco; USD 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

Montage International seeks a Concierge to ensure an exceptional guest experience through outstanding customer service. This role often represents the first point of contact for guests and is integral to the guest's stay.

Responsibilities include greeting guests, offering information on local attractions and hotel amenities, booking reservations, logging requests, coordinating with Reception and other departments, and arranging transportation with contracted vendors.

Competenze

• College degree preferred.
• Minimum of two years' experience in an upscale hotel preferred.
• Minimum of two years' experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly and effectively adapt to using new software products.
• Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands.

Mansioni

• Greeting guests with friendly and sincere welcome.
• Providing information and assistance to guests regarding city and hotel attractions or points of interest.
• Booking reservations for guests both within the resort and at outside facilities.
• Logging guests requests and performing follow up with guests.
• Familiarizing oneself with each day's arrival and group activities.
• Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary.
• Ensuring any incoming and outgoing packages are logged and delivered appropriately.
• Scheduling Hotel Driver and booking guest transportation with Hotel's contracted vendor.

Conoscenze

Customer service

Telephone etiquette

Guest recovery

Organizational skills

Time management

Adaptability

Positive attitude

Learning mindset

Interpersonal skills

Formazione

College degree preferred

Strumenti

MS Office

Descrizione del lavoro

Montage International seeks a Concierge to ensure an exceptional guest experience through outstanding customer service. This role often represents the first point of contact for guests and is integral to the guest's stay.

Responsibilities include greeting guests, offering information on local attractions and hotel amenities, booking reservations, logging requests, coordinating with Reception and other departments, and arranging transportation with contracted vendors.