Upscale Guest Experience Concierge

Montage International; Utah; On-site; USD 22,000 - 30,000; Full time

Job summary

Candidates should have hospitality experience, strong communication, and a professional appearance, with flexibility to work evenings and weekends as needed. Joining Montage means upholding our guest-first culture.

Qualifications

• College degree preferred.
• Minimum two years’ experience in an upscale hotel.
• Minimum two years’ experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Must have a positive attitude.
• Must be willing to learn and adapt to new software.
• Must be dependable and able to work weekends, nights, and holidays as needed.

Responsibilities

• Greet guests with a friendly and sincere welcome.
• Provide information about local attractions and hotel services.
• Book reservations for guests inside the resort and with outside facilities.
• Log guest requests and follow up accordingly.
• Stay informed about daily arrivals and group activities.
• Coordinate with Reception and other departments for guest needs.
• Ensure incoming/outgoing packages are logged and delivered.
• Schedule hotel driver and arrange guest transportation with vendors.

Skills

Customer service

Telephone etiquette

Guest recovery

Organizational skills

Time management

Adapt to new software

Dependable

Positive attitude

Education

College degree preferred

Tools

MS Office

Job description

Candidates should have hospitality experience, strong communication, and a professional appearance, with flexibility to work evenings and weekends as needed. Joining Montage means upholding our guest-first culture.