Upscale Guest Experience Concierge

Montage International; Utah; Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Montage International is seeking a Concierge to ensure an exceptional guest experience through superior service. You will greet guests, provide information on attractions, and coordinate hotel and external reservations to fulfill guest needs.

A strong background in customer service and hospitality, plus MS Office proficiency, will help you excel in this role. The position requires flexibility to work weekends, nights, and holidays as dictated by business demands, with a commitment to learning

Formación

• College degree preferred.
• Minimum of two years' experience in an upscale hotel preferred.
• Minimum of two years' experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly and effectively adapt to using new software products.
• Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands.

Responsabilidades

• Greeting guests with friendly and sincere welcome.
• Providing information and assistance to guests regarding city and hotel attractions or points of interest.
• Booking reservations for guests both within the resort and at outside facilities.
• Properly logging guests requests and performing follow up with guests.
• Familiarizing oneself with each day's arrival and group activities.
• Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary.
• Ensuring any incoming and outgoing packages are logged and delivered appropriately.
• Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel's contracted vendor.

Conocimientos

Customer service

Telephone etiquette

Organizational skills

Time management

Adaptability

Educación

College degree preferred

Herramientas

MS Office

Descripción del empleo

Montage International is seeking a Concierge to ensure an exceptional guest experience through superior service. You will greet guests, provide information on attractions, and coordinate hotel and external reservations to fulfill guest needs.

A strong background in customer service and hospitality, plus MS Office proficiency, will help you excel in this role. The position requires flexibility to work weekends, nights, and holidays as dictated by business demands, with a commitment to learning