Luxury Guest Concierge - Create Unforgettable Stays

Montage International; Park City (UT); On-site; USD 22,000 - 30,000; Full time

Job summary

Montage International in Park City is seeking a Concierge to enhance guest experiences with warmth and flawless service. You will be the first point of contact, offering information on local attractions and handling reservations within the resort and with external partners.

The role requires strong communication, a positive attitude, and the ability to manage multiple requests with precision. Weekend, night, and holiday availability is often needed to meet business demands.

Qualifications

• College degree preferred
• 2+ years in upscale hotel experience
• 2+ years in customer service
• Excellent telephone etiquette
• Guest recovery skills
• Strong MS Office knowledge
• Positive attitude and willingness to learn
• Willing to work weekends/nights/holidays

Responsibilities

• Greet guests with friendly and sincere welcome.
• Provide information and assistance to guests regarding city and hotel attractions or points of interest
• Booking reservations for guests within the resort and at outside facilities
• Log guests' requests and follow up with guests
• Familiarize oneself with each day’s arrival and group activities
• Maintain communication with Reception and other departments regarding guest activity or special needs
• Ensure any incoming and outgoing packages are logged and delivered appropriately
• Monitor and schedule Hotel Driver and guest transportation with hotel’s contracted vendor

Skills

Customer service

Telephone etiquette

Time management

Organizational skills

Education

College degree

Tools

MS Office

Job description

Montage International in Park City is seeking a Concierge to enhance guest experiences with warmth and flawless service. You will be the first point of contact, offering information on local attractions and handling reservations within the resort and with external partners.

The role requires strong communication, a positive attitude, and the ability to manage multiple requests with precision. Weekend, night, and holiday availability is often needed to meet business demands.