Guest Experience Manager, Rooms & Concierge

Montage International; New York (NY); On-site; USD 72,000 - 80,000; Full time

Job summary

Montage International in the United States is seeking an Assistant Rooms Manager to lead guest services, in-room dining coordination, and proactive problem resolution for high‑end guests. You will ensure a warm, professional welcome, assist with luggage and parking, and act as the main contact for guests during their stay.

Responsibilities include personalized service, meticulous room preparation, concierge duties, organization, maintaining guest privacy, and cross-training in the Rooms Division

Qualifications

• Minimum 2 years hospitality or related experience.
• Maintain positive attitude under pressure.
• Ability to work in a fast-paced environment.
• Exceptional interpersonal and communication skills.
• Impeccable attention to detail and organizational ability.
• Knowledge of fine dining etiquette and in-room service standards.
• Flexibility to work weekends and holidays.
• Impeccable grooming and professional appearance.

Responsibilities

• Guest Service: greet and welcome guests with warmth and professionalism, handle luggage and parking, and follow up on requests.
• Personalized Service: anticipate needs, arrange special requests, VIP housekeeping times, reservations, and provide property information.
• Room Preparation: ensure rooms are meticulously prepared, including turndown, cleanliness, and restocking.
• Dining Service: provide in-room dining, take orders, set tables, and tailor recommendations to guest preferences.
• Concierge Duties: suggest and book local attractions, assist with transportation and airport transfers.
• Organization and Efficiency: manage requests with an organized schedule, coordinate with departments, and maintain floor plan knowledge.
• Maintain Guest Privacy: protect guest confidentiality and personal information.
• Problem Resolution: address concerns promptly with swift, professional solutions.
• Additional tasks: cross-train in Rooms Division to support PBX, guest transport, and Front Desk operations.

Skills

Interpersonal skills

Communication skills

Detail oriented

Grooming and appearance

Flexible schedule

Customer service mindset

Education

High school diploma or GED

Cert in Safety/ Food Safety (plus)

Job description

Montage International in the United States is seeking an Assistant Rooms Manager to lead guest services, in-room dining coordination, and proactive problem resolution for high‑end guests. You will ensure a warm, professional welcome, assist with luggage and parking, and act as the main contact for guests during their stay.

Responsibilities include personalized service, meticulous room preparation, concierge duties, organization, maintaining guest privacy, and cross-training in the Rooms Division