Elevated Luxury Hotel Concierge & Guest Experience

Montage International; Park City (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Montage International in Park City, Utah is seeking a Concierge to ensure a wonderful guest experience through excellent customer service. You will be often the first point of contact and coordinate guest needs.

The role requires a college degree preferred and at least two years in upscale hotel or customer service, strong MS Office skills, and a positive attitude. You will collaborate with Front Desk and other departments, including arranging transportation and reservations.

Qualifications

• College degree preferred.
• Minimum of two years’ experience in an upscale hotel preferred.
• Minimum of two years’ experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly and effectively adapt to using new software products.
• Must be dependable and available to work weekends, nights and/or holidays based on business demands.

Responsibilities

• Greeting guests with friendly and sincere welcome.
• Providing information and assistance to guests regarding city and hotel attractions or points of interest.
• Booking reservations for guests both within the resort and at outside facilities.
• Logging guests requests and following up with guests.
• Familiarizing oneself with each day’s arrival and group activities.
• Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary.
• Ensuring incoming/outgoing packages are logged and delivered appropriately.
• Scheduling Hotel Driver and booking guest transportation with the hotel's contracted vendor.

Skills

Customer service

Telephone etiquette

Guest recovery

Organization

Time management

Positive attitude

Adaptability

Willingness to learn

Education

College degree

Tools

MS Office

Outlook

Word

Excel

PowerPoint

Job description

Montage International in Park City, Utah is seeking a Concierge to ensure a wonderful guest experience through excellent customer service. You will be often the first point of contact and coordinate guest needs.

The role requires a college degree preferred and at least two years in upscale hotel or customer service, strong MS Office skills, and a positive attitude. You will collaborate with Front Desk and other departments, including arranging transportation and reservations.