Luxury Residential Concierge & Guest Experience Lead

Montage International; Big Sky (MT); On-site; USD 52,000 - 75,000; Full time

Job summary

Montage International seeks a Residential Liaison to deliver exceptional owner experiences through concierge services, coordination of maintenance, and personalized itineraries. You will work closely with owners, vendors, and hotel teams to ensure seamless arrivals and ongoing satisfaction.

The role requires strong project management, communication, and organizational skills, with a focus on hospitality excellence. Flexibility to work weekends or holidays may be required.

Qualifications

• College Degree preferred.
• Minimum of two years’ experience in a luxury hotel.
• Minimum of two years’ experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast paced environment.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Must be dependable and available to work weekends, possibly nights or holidays.

Responsibilities

• Assist with overall services provided to residential owners including concierge services and coordination of cleaning, maintenance, vehicle care, deliveries, etc.
• Act as personal concierge for owners and assist with pre-arrival or in-house requests.
• Assist with new owner onboarding, preparing forms, utility setup and organizing appliance manuals.
• Prepare residences for owner arrival on property according to owner preferences and requests.
• Assist with coding and submitting invoices for payment and updating department checkbook.
• Deliver owner mail and packages.
• Communicate results of maintenance inspections to owners.
• Assist with preparing residences for the Montage rental program.

Skills

Excellent telephone etiquette

Guest recovery

Organizational skills

Time management

Education

College degree preferred

Tools

MS Office

Job description

Montage International seeks a Residential Liaison to deliver exceptional owner experiences through concierge services, coordination of maintenance, and personalized itineraries. You will work closely with owners, vendors, and hotel teams to ensure seamless arrivals and ongoing satisfaction.

The role requires strong project management, communication, and organizational skills, with a focus on hospitality excellence. Flexibility to work weekends or holidays may be required.