Luxury Concierge: Elevate Guest Experiences

Montage Hotels & Resorts; Park City (UT); On-site; USD 36,000 - 60,000; Full time

Job summary

Montage Hotels & Resorts in Park City, UT, is seeking a Concierge who delivers exceptional guest experiences with warmth and expertise. You will greet guests, share local attractions, book reservations, log requests, and coordinate with teams to ensure seamless stays.

Candidates should have 2+ years in upscale hospitality and strong customer service, with excellent telephone etiquette and proficiency in MS Office. Weekend/nights/holidays shifts required based on business needs.

Qualifications

• College degree preferred.
• 2+ years in upscale hotel experience.
• 2+ years in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Excellent organizational and time management skills.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Positive attitude and willingness to learn.
• Adaptability to new software products.
• Able to work weekends, nights, and holidays as needed.

Responsibilities

• Greet guests with a friendly and sincere welcome.
• Provide information on city and hotel attractions or points of interest.
• Book reservations for guests within the resort and at external facilities.
• Log guest requests and follow up with guests.
• Familiarize with daily arrivals and group activities.
• Coordinate with Reception and other departments on guest needs.
• Log and deliver incoming/outgoing packages.
• Schedule hotel driver and arrange guest transportation with contracted vendors.

Skills

Telephone etiquette

Guest service

Customer recovery

Organizational skills

Time management

Education

College degree

Tools

MS Office

Word

Excel

PowerPoint

Outlook

Job description

Montage Hotels & Resorts in Park City, UT, is seeking a Concierge who delivers exceptional guest experiences with warmth and expertise. You will greet guests, share local attractions, book reservations, log requests, and coordinate with teams to ensure seamless stays.

Candidates should have 2+ years in upscale hospitality and strong customer service, with excellent telephone etiquette and proficiency in MS Office. Weekend/nights/holidays shifts required based on business needs.