Luxury Hotel Concierge & Guest Services

Montage Palmetto Bluff LLC; Bluffton (SC); On-site; USD 19,000 - 30,000; Full time

Job summary

Montage International is seeking a Concierge to deliver outstanding guest experiences and serve as a friendly first point of contact. You will provide information on local attractions, assist with reservations, and coordinate guest requests with other hotel teams.

Ideal candidates have at least two years in upscale hospitality, excellent telephone etiquette, and strong organizational skills. A college degree is preferred and you must be available to work weekends or holidays as needed.

Qualifications

• College degree preferred.
• Minimum two years’ experience in an upscale hotel.
• Minimum two years’ experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to adapt to using new software products.
• Must be dependable and available to work weekends, nights and/or holidays.

Responsibilities

• Greeting guests with a friendly and sincere welcome.
• Providing information and assistance to guests regarding city and hotel attractions or points of interest.
• Booking reservations for guests both within the resort and at outside facilities.
• Logging guest requests and following up with guests.
• Familiarizing oneself with each day’s arrival and group activities.
• Maintaining communication with Reception and other departments regarding guest activity or special needs.
• Logging incoming and outgoing packages and delivering them appropriately.
• Monitoring and scheduling hotel driver and booking guest transportation with contracted vendor.

Skills

Customer service

Telephone etiquette

Guest recovery

Organizational skills

Time management

Adapt to new software

Positive attitude

Education

College degree preferred

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Montage International is seeking a Concierge to deliver outstanding guest experiences and serve as a friendly first point of contact. You will provide information on local attractions, assist with reservations, and coordinate guest requests with other hotel teams.

Ideal candidates have at least two years in upscale hospitality, excellent telephone etiquette, and strong organizational skills. A college degree is preferred and you must be available to work weekends or holidays as needed.