Lux Spa Concierge: Elevate Guest Experience & Retail

Montage Hotels & Resorts; Bluffton (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Montage International is seeking a Spa Concierge to welcome spa guests, assist with reservations, and promote spa services. The role focuses on delivering exceptional service aligned with our luxury standards.

Qualifications include high school education, 2–3 years of customer service in hotel or spa settings, knowledge of spa products, and strong English communication; proficiency with MS Office is a plus. This is an on-site position requiring a polished presentation.

Qualifications

• High school or equivalent education required.
• Minimum 2–3 years of customer service experience in a hotel or Spa environment.
• Working knowledge of spa services and products.
• Basic math skills and ability to handle billing.
• Clear English communication (speaking, reading, writing).
• Proficient in Word, Excel, PowerPoint and Outlook; daily use of these programs.

Responsibilities

• Greet and welcome guests to the spa and assist with inquiries.
• Coordinate guest requests and maintain spa cleanliness.
• Provide timely, courteous service and support to fellow associates.

Skills

Customer service

Guest greeting

Billing basics

Office software

English communication

Spa knowledge

Education

High school diploma

Tools

MS Office

Job description

Montage International is seeking a Spa Concierge to welcome spa guests, assist with reservations, and promote spa services. The role focuses on delivering exceptional service aligned with our luxury standards.

Qualifications include high school education, 2–3 years of customer service in hotel or spa settings, knowledge of spa products, and strong English communication; proficiency with MS Office is a plus. This is an on-site position requiring a polished presentation.