Luxury Guest Experience Concierge

Montage Laguna Beach; South Carolina; On-site; USD 17,000 - 30,000; Full time

Job summary

Montage Laguna Beach seeks a Concierge to deliver exceptional guest experiences through informed recommendations, reservations, and proactive service. You will greet guests, share local attractions, and coordinate reservations while collaborating with hotel departments to meet special needs.

A strong focus on hospitality, adaptability, and professional MS Office use is required. Role requires a friendly, proactive attitude and the ability to handle peak times, including weekends, nights, and

Qualifications

• College degree preferred.
• Minimum of two years' experience in an upscale hotel.
• Minimum of two years' experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly and effectively adapt to using new software products.
• Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands.

Responsibilities

• Greeting guests with friendly and sincere welcome.
• Providing information and assistance to guests regarding city and hotel attractions or points of interest.
• Booking reservations for guests both within the resort and at outside facilities.
• Logging guests requests and performing follow up with guests.
• Familiarizing oneself with each day's arrival and group activities.
• Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary.
• Logging incoming and outgoing packages and delivering them appropriately.
• Monitoring and scheduling Hotel Driver and booking guest transportation with the hotel's contracted vendor.

Skills

Customer service

Communication

Time management

Positive attitude

Adaptability

Education

College degree preferred

Tools

MS Office Suite

Job description

Montage Laguna Beach seeks a Concierge to deliver exceptional guest experiences through informed recommendations, reservations, and proactive service. You will greet guests, share local attractions, and coordinate reservations while collaborating with hotel departments to meet special needs.

A strong focus on hospitality, adaptability, and professional MS Office use is required. Role requires a friendly, proactive attitude and the ability to handle peak times, including weekends, nights, and