Exclusive Resorts Concierge, Guest Relations (Winter 26/27)

Montage International; Park City (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Montage International in Park City, Utah is seeking a Concierge to ensure a wonderful guest experience through excellent customer service. You will be often the first point of contact and coordinate guest needs.

The role requires a college degree preferred and at least two years in upscale hotel or customer service, strong MS Office skills, and a positive attitude. You will collaborate with Front Desk and other departments, including arranging transportation and reservations.

Qualifications

• College degree preferred.
• Minimum of two years’ experience in an upscale hotel preferred.
• Minimum of two years’ experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly and effectively adapt to using new software products.
• Must be dependable and available to work weekends, nights and/or holidays based on business demands.

Responsibilities

• Greeting guests with friendly and sincere welcome.
• Providing information and assistance to guests regarding city and hotel attractions or points of interest.
• Booking reservations for guests both within the resort and at outside facilities.
• Logging guests requests and following up with guests.
• Familiarizing oneself with each day’s arrival and group activities.
• Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary.
• Ensuring incoming/outgoing packages are logged and delivered appropriately.
• Scheduling Hotel Driver and booking guest transportation with the hotel's contracted vendor.

Skills

Customer service

Telephone etiquette

Guest recovery

Organization

Time management

Positive attitude

Adaptability

Willingness to learn

Education

College degree

Tools

MS Office

Outlook

Word

Excel

PowerPoint

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

CONCIERGE SUMMARY

The Concierge is responsible for ensuring a wonderful guest experience through excellent customer service. This position plays an integral role in the guest’s stay as the Concierge is often one of the first individuals that a guest interacts with.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Greeting guests with friendly and sincere welcome
• Providing information and assistance to guests regarding city and hotel attractions or points of interest
• Booking reservations for guests both within the resort and at outside facilities
• Properly logging guests requests and performing follow up with guests
• Familiarizing oneself with each day’s arrival and group activities
• Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary
• Ensuring any incoming and outgoing packages are logged and delivered appropriately
• Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel’s contracted vendor

QUALIFICATIONS

College degree preferred. Minimum of two years’ experience in an upscale hotel preferred Minimum of two years’ experience in customer service Excellent telephone etiquette Exceptional guest recovery skills Excellent organizational and time management skills Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook Must possess a positive attitude Must be willing to participate in a learning environment Must integrate company values throughout all interactions Must be able to quickly and effectively adapt to using new software products Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands.

PHYSICAL REQUIREMENTS

Must be able to stand for an extended period of time, approximately six hours. Must be able to bend, stoop, squat, and stretch to fulfill tasks. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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