Luxury Hospitality Operations Leader

Compass Group USA; Boston (MA); Presencial; USD 85 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Resumo da oferta

Compass Group USA is seeking an Operations Manager to lead a premier luxury hospitality destination in Boston. This role suits a hospitality professional who thrives in fast-paced environments and balances operational excellence with exceptional service delivery.

Working with senior leadership, you will oversee daily operations, support team development, and help create memorable guest experiences, contributing to a culture of hospitality, collaboration, and continuous improvement.

Qualificações

• Hospitality operations experience required.
• Strong leadership and guest service focus.
• Budgeting, labor, and cost-control experience.
• Excellent communication and collaboration skills.
• Associate's or bachelor's in Hospitality or related field preferred.

Responsabilidades

• Oversee daily hospitality operations to ensure service excellence.
• Coach and develop front-line managers and staff.
• Collaborate with culinary and service teams to deliver guest experiences.
• Monitor performance and implement process improvements.
• Assist with labor planning, scheduling, and inventory management.
• Ensure food safety, sanitation, and workplace safety standards.
• Support training, onboarding, and professional development.
• Lead special events and VIP experiences.
• Foster relationships with internal partners to meet operational goals.

Conhecimentos

Hospitality leadership

Guest experience

Budgeting

Labor management

Communication

Formação académica

Hospitality degree

Descrição da oferta de emprego

Compass Group USA is seeking an Operations Manager to lead a premier luxury hospitality destination in Boston. This role suits a hospitality professional who thrives in fast-paced environments and balances operational excellence with exceptional service delivery.

Working with senior leadership, you will oversee daily operations, support team development, and help create memorable guest experiences, contributing to a culture of hospitality, collaboration, and continuous improvement.