Operations Manager

Compass Group USA; Boston (MA); Presencial; USD 85 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Resumo da oferta

Compass Group USA is seeking an Operations Manager to lead a premier luxury hospitality destination in Boston. This role suits a hospitality professional who thrives in fast-paced environments and balances operational excellence with exceptional service delivery.

Working with senior leadership, you will oversee daily operations, support team development, and help create memorable guest experiences, contributing to a culture of hospitality, collaboration, and continuous improvement.

Qualificações

• Hospitality operations experience required.
• Strong leadership and guest service focus.
• Budgeting, labor, and cost-control experience.
• Excellent communication and collaboration skills.
• Associate's or bachelor's in Hospitality or related field preferred.

Responsabilidades

• Oversee daily hospitality operations to ensure service excellence.
• Coach and develop front-line managers and staff.
• Collaborate with culinary and service teams to deliver guest experiences.
• Monitor performance and implement process improvements.
• Assist with labor planning, scheduling, and inventory management.
• Ensure food safety, sanitation, and workplace safety standards.
• Support training, onboarding, and professional development.
• Lead special events and VIP experiences.
• Foster relationships with internal partners to meet operational goals.

Conhecimentos

Hospitality leadership

Guest experience

Budgeting

Labor management

Communication

Formação académica

Hospitality degree

Descrição da oferta de emprego

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Other Forms of Compensation: Comprehensive Benefit Package

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Compass Group is seeking an Operations Manager to help lead a premier luxury hospitality destination in Boston. This role is ideal for a hospitality professional who thrives in fast-paced, guest-focused environments and enjoys balancing operational excellence with exceptional service delivery.

Working closely with senior leadership, the Operations Manager will oversee daily operations, support team development, and help create memorable guest experiences. This position offers the opportunity to make a meaningful impact while contributing to a culture centered on hospitality, collaboration, and continuous improvement.

This flagship hospitality environment serves discerning guests seeking elevated dining, premium amenities, and personalized service. Designed to deliver a seamless and sophisticated experience, the operation combines culinary excellence with world-class hospitality standards.

The Operations Manager will partner with culinary, service, and business leaders to ensure a consistently high-quality experience while supporting operational efficiency, team engagement, and client satisfaction.

Key Responsibilities

• Support and oversee daily hospitality operations to ensure service excellence and operational consistency.
• Lead, coach, and develop front-line managers and team members while promoting a culture of inclusion, accountability, and engagement.
• Partner with culinary and service teams to deliver exceptional guest experiences.
• Monitor operational performance and implement process improvements that enhance quality and efficiency.
• Assist with labor planning, scheduling, inventory management, and cost-control initiatives.
• Ensure compliance with food safety, sanitation, health, and workplace safety standards.
• Analyze guest feedback and operational data to identify trends and opportunities for improvement.
• Collaborate with leadership on employee training, onboarding, and professional development programs.
• Support special events, VIP experiences, and high-profile service initiatives.
• Foster strong relationships with internal partners and stakeholders to ensure seamless execution of operational goals.

What We're Looking For

• Experience in hospitality, luxury hotels, premium foodservice, private clubs, fine dining, or guest experience-focused operations.
• Demonstrated ability to lead teams in a service-oriented environment.
• Strong organizational and problem-solving skills with attention to detail.
• Experience supporting operational performance, budgeting, labor management, or cost controls.
• Excellent communication and relationship-building abilities.
• Ability to remain adaptable and composed in a fast-paced environment.
• Commitment to delivering exceptional guest experiences through collaboration and continuous improvement.
• Familiarity with food safety, sanitation, and operational compliance standards.
• Associate's or Bachelor's degree in Hospitality, Business, Culinary Management, or a related discipline is welcomed; equivalent professional experience is equally valued.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)