Luxury Hospitality Concierge & Reservations Lead

Landry's Inc.; Houston (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

The Post Oak Hotel in Houston is seeking an Oak Room Hospitality Ambassador to join our Forbes Five-Star team. You will be the first and last point of contact, ensuring a welcoming, seamless, and personalized dining experience at the Oak Room Lounge and Oak Room Restaurant.

Collaborating with restaurant leadership, you will manage guest flow, seating, and reservations, upholding luxury service standards and delivering memorable experiences for our guests.

Qualifications

• 1-2 years of Host Leadership, Reservations, or Guest Relations experience in a high-volume upscale restaurant, luxury hotel, or fine dining establishment.
• Passion for luxury hospitality and guest satisfaction.
• Excellent verbal communication and interpersonal skills.

Responsibilities

• Welcome guests with warmth and Forbes Five-Star hospitality.
• Coordinate reservations, waitlists, and seating with Reservations Manager.
• Verify and communicate policies for Oak Room Lounge and Oak Room Restaurant.
• Maintain awareness of table status, guest preferences, VIP arrivals, and service timing.
• Collaborate with management to prepare for arrivals and escort guests to tables.

Skills

Guest relations

Reservations management

Communication skills

Multitasking

Tools

Reservations software

Job description

The Post Oak Hotel in Houston is seeking an Oak Room Hospitality Ambassador to join our Forbes Five-Star team. You will be the first and last point of contact, ensuring a welcoming, seamless, and personalized dining experience at the Oak Room Lounge and Oak Room Restaurant.

Collaborating with restaurant leadership, you will manage guest flow, seating, and reservations, upholding luxury service standards and delivering memorable experiences for our guests.