Guest Relations Concierge - Luxe Stays & Local Discoveries

The Post Oak Hotel at Uptown Houston; Houston (TX); Sur place; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

401K

Opportunities for advancement

Employee discounts on dining, retail,

Complimentary parking

Volunteer opportunities

Résumé du poste

The Post Oak Hotel at Uptown Houston is seeking a Guest Relations Agent to delight guests with curated experiences and ensure preferences are met during their stay. The role focuses on pre-arrival communication, guest profiling, and on-property service excellence.

Ideal candidates have Front Office experience, strong computer skills, and may speak multiple languages. Flexibility to work nights, weekends, and holidays is required; Forbes luxury standards apply.

Qualifications

• 1 year of Front Office Experience or equivalent.
• Excellent computer and word processing skills preferred.
• Previous hotel experience, luxury or Forbes experience preferred.
• Multiple languages a plus but not required.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Ability to lift 20 pounds on a regular basis and prolonged extended periods of standing.

Responsabilités

• Greet guests and welcome them in a friendly manner; ensure knowledge of all hotel and daily events.
• Build insightful guest profiles, collect and record all guest preference information and promote special hotel programs.
• Respond and resolve guest inquiries in Forbes standards.
• Resolves all guest problems and complaints.
• Demonstrate a thorough knowledge of all hotel services and outlets information, such as hours of operation, hotel policies and key personnel etc
• Maintain familiarity with local scene to provide relevant recommendations to guests.
• Communicate effectively with management and other departments to exceed guest expectations.
• Display professional conduct and integrity.

Connaissances

Front Office Experience

Computer Skills

Hotel Experience

Multilingual

Flexibility

Description du poste

The Post Oak Hotel at Uptown Houston is seeking a Guest Relations Agent to delight guests with curated experiences and ensure preferences are met during their stay. The role focuses on pre-arrival communication, guest profiling, and on-property service excellence.

Ideal candidates have Front Office experience, strong computer skills, and may speak multiple languages. Flexibility to work nights, weekends, and holidays is required; Forbes luxury standards apply.