Club Lounge Attendant

Landry's; Houston (TX); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Benefits plans

Paid time off

401K

Advancement opportunities

Diversity and respect in the workplace

Employee discounts on dining, retail,

Volunteer opportunities

Free parking and colleague meals

Job summary

The Post Oak Hotel in Houston is seeking a Club Lounge Attendant to welcome and assist all guests entering and utilizing the Club Lounge, while adhering to proper standards and Forbes Five-Star service requirements.

The Club Lounge Attendant will perform concierge duties for Club Level guests, handle local recommendations, restaurant and activity bookings, and maintain an immaculately clean, luxurious Club environment, collaborating with management to exceed guests’ expectations.

Qualifications

• Hospitality degree or certification preferred.
• 3 years of concierge or hospitality experience preferred.
• Ability to work flexible schedules including nights, weekends and holidays.

Responsibilities

• Perform concierge duties for Club Level guests including local recommendations and bookings.
• Assist guests with administrative tasks such as printing, copies, faxing, scanning, directions and boarding passes.
• Present and explain menu offerings and wine lists; maintain food and beverage presentation.
• Maintain an immaculately clean and luxurious Club environment.
• Resolve guest issues in a pleasant, empowered and prompt manner.
• Communicate with management and other departments to exceed guest expectations.
• Build insightful guest profiles and promote hotel programs.
• Be knowledgeable about The Post Oak and its services.

Skills

Attention to detail

Schedule flexibility

Communication skills

Education

Hospitality degree or certification

Job description

Overview

The Post Oak Hotel is seeking a Club Lounge Attendant to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Club Lounge Attendant will be responsible for welcoming and assisting all guests entering and utilizing the Club Lounge while adhering to proper standards and compliance with Forbes Five-Star service requirements.

Responsibilities

• Perform all concierge duties for Club Level guests such as local recommendations and booking of limos, restaurants, activities, shopping, etc
• Assist the guest with any administrative duties as requested such as printing, photo copies, faxing, scanning, directions and airline boarding passes, etc
• Must demonstrate ability to present and explain all menu offerings and wine lists; maintain food and beverage presentation
• Maintain an immaculately clean and luxurious Club environment
• Resolve guest’s issues in a pleasant, empowered and prompt manner
• Communicate effectively with management and other departments and assist when needed in order to exceed the guest’s expectations
• Work to build insightful guest profiles and promote special hotel programs
• Be knowledgeable about The Post Oak and its services

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
• Hospitality or related degree/certification preferred.
• 3 years of concierge or hospitality experience preferred
• Strong attention to detail
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required
• Physical demands: Ability to lift 25 pounds on a regular basis and prolonged extended periods of standing

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Posted Salary Range

USD $17.50 - USD $17.50 /Hr.

Tipped Position

This position does not earn tips