Oak Room Hospitality Ambassador

Landry's Inc.; Houston (TX); Presencial; USD 42.000 - 52.000; Jornada completa

Descripción de la vacante

The Post Oak Hotel in Houston is seeking an Oak Room Hospitality Ambassador to join our Forbes Five-Star team. You will be the first and last point of contact, ensuring a welcoming, seamless, and personalized dining experience at the Oak Room Lounge and Oak Room Restaurant.

Collaborating with restaurant leadership, you will manage guest flow, seating, and reservations, upholding luxury service standards and delivering memorable experiences for our guests.

Formación

• 1-2 years of Host Leadership, Reservations, or Guest Relations experience in a high-volume upscale restaurant, luxury hotel, or fine dining establishment.
• Passion for luxury hospitality and guest satisfaction.
• Excellent verbal communication and interpersonal skills.

Responsabilidades

• Welcome guests with warmth and Forbes Five-Star hospitality.
• Coordinate reservations, waitlists, and seating with Reservations Manager.
• Verify and communicate policies for Oak Room Lounge and Oak Room Restaurant.
• Maintain awareness of table status, guest preferences, VIP arrivals, and service timing.
• Collaborate with management to prepare for arrivals and escort guests to tables.

Conocimientos

Guest relations

Reservations management

Communication skills

Multitasking

Herramientas

Reservations software

Descripción del empleo

Overview

The Post Oak Hotel at Uptown Houston

The Post Oak Hotel is seeking a Oak Room Hospitality Ambassador to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

This is more than just your next job. It is an opportunity to be part of a world-class hospitality team dedicated to delivering exceptional service and creating memorable guest experiences. We offer structured programs for growth and career advancement and consider our colleagues to be our greatest asset.

As the first and last point of contact for many of our guests, the Oak Room Hospitality Ambassador plays a vital role in creating a welcoming, seamless, and personalized dining experience. This position partners closely with restaurant leadership to manage guest flow, oversee dining room seating, coordinate reservations, and uphold the luxury service standards synonymous with The Post Oak Hotel.

Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality consistent with Forbes Five-Star standards.
• Work in collaboration with the Reservations Manager to ensure reservations, waitlists, and seating assignments to maximize dining room efficiency and guest satisfaction.
• Ensure all reservations for Oak Room Lounge and The Oak Room Restaurant are properly verified, confirmed, and all policies are communicated prior to arrival.
• Maintain an accurate awareness of table status, guest preferences, VIP arrivals, special occasions, and service timing.
• Communicate with the Management and Oak Room Restaurant Hostess to prepare for members arrival and have team prepared to escort members to their tables and provide information regarding dining experiences, menus, and restaurant offerings.
• Anticipate Members requests and proactively resolve concerns to deliver memorable and personalized experiences.
• Support restaurant leadership in achieving service excellence, guest satisfaction, and operational goals through proper communication.
• Communicate effectively any special guests’ requests and dietary restrictions with culinary, beverage, and front-of-house teams to ensure seamless execution of service.
• Handle guest inquiries, feedback, and special requests with discretion and professionalism.
• Follow all company privacy policies, procedures, safety standards, and service guidelines.
• Maintain knowledge of hotel amenities, restaurant offerings, events, and promotions to assist guests effectively.

Qualifications

• Aspire to our values of being passionate, striving for excellence, remaining relevant, collaborating, and acting with honor and integrity.
• Have 1-2 years of Host Leadership, Reservations, or Guest Relations experience in a high-volume upscale restaurant, luxury hotel, or fine dining establishment.
• Are committed to guest satisfaction and possess a genuine passion for luxury hospitality.
• Have exceptional verbal communication and interpersonal skills.
• Are organized and proficient at multitasking in a fast-paced environment.
• Demonstrate professionalism, poise, and confidence when interacting with guests and colleagues.
• Are a reliable team player willing to learn, adapt, and support operational needs.
• Have experience managing reservations and guest seating flow.
• Thrive under pressure while maintaining attention to detail and service excellence.
• Possess strong problem-solving and guest recovery skills.
• Have flexibility to work days, evenings, weekends, holidays, and special events.
• Ability to perform the role as required including all physical requirements of a restaurant role.
• Previous luxury hotel, Forbes-rated, or fine dining experience is preferred.

Physical Requirements

• Stand and walk for extended periods, including entire shifts.
• Move throughout restaurant and hotel spaces frequently during service.
• Occasionally lift, carry, push, or pull objects weighing up to 25 pounds.
• Maintain a professional appearance consistent with luxury hospitality standards and adhere to the restaurant uniform standards.
• Perform duties in a fast-paced environment while remaining attentive to guest needs.

Tipped Position

This position does not earn tips