Overnight Front Desk Lead - Luxury Forbes Experience

Houston Dose; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401K

Employee discounts

Community volunteer opportunities

Complimentary parking

Colleague meal

Job summary

The Post Oak Hotel seeks a Front Desk Supervisor to oversee daily operations, ensuring a personalized, Forbes Five-Star guest experience in Houston. Responsibilities include supervising check-in/check-out processes, training staff, and maintaining service excellence. Candidates should have 2+ years of supervisory experience in luxury settings and possess strong communication skills.

This position offers benefits like paid time off, 401K, and employee discounts, fostering a positive work environment emphasizing diversity.

Qualifications

• Minimum 2 years of supervisory experience in Luxury or Forbes preferred.
• Must be able to work with and understand financial information and data.
• Ability to stand for prolonged periods of time.

Responsibilities

• Supervise daily operations of the Front Desk and related teams.
• Train, coach, and motivate staff to uphold service excellence.
• Conduct routine inspections of hotel areas for cleanliness.
• Monitor occupancy levels and manage room inventory.
• Address guest concerns and operational challenges promptly.

Skills

Supervisory experience in luxury hospitality

Excellent communication skills

Problem-solving skills

Proficient with computers

Understanding of financial data

Job description

The Post Oak Hotel seeks a Front Desk Supervisor to oversee daily operations, ensuring a personalized, Forbes Five-Star guest experience in Houston. Responsibilities include supervising check-in/check-out processes, training staff, and maintaining service excellence. Candidates should have 2+ years of supervisory experience in luxury settings and possess strong communication skills.

This position offers benefits like paid time off, 401K, and employee discounts, fostering a positive work environment emphasizing diversity.