Luxury Spa Concierge & Reservations Specialist

Landry's; Houston (TX); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Multiple benefit plans to suit yourne

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work culture

Generous employee discounts on dining,

Colleague discounts on hotels

Community volunteer opportunities

Complimentary parking

Colleague meals

Job summary

The Post Oak Hotel in Houston seeks a Spa Coordinator to warmly welcome guests and assist with greeting, booking and presenting spa treatments. You will learn the spa system, communicate guest needs, and help ensure a seamless guest experience in a Forbes Five-Star setting.

Responsibilities include spa reservations, clear communication with colleagues, and maintaining a pristine workstation. Prior spa or hotel experience is preferred, with CPR and English proficiency valued.

Qualifications

• 2 years of spa experience preferred.
• CPR certification preferred.
• Reading, writing and oral proficiency in English.
• Previous hotel experience, luxury or Forbes experience preferred.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Stand for an entire work shift.

Responsibilities

• Be knowledgeable about The Spa, its products and treatments as well as The Post Oak and its services.
• Make reservations for guests for all Spa services.
• Communicate all other necessary information with colleagues (i.e. birthdays, anniversaries, special requests, restrictions, etc.).
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Adhere to all cashiering procedures; set up and handle gift cards.
• Access all function of computer system according to established procedures and standards.
• Set up workstation with necessary supplies; maintain cleanliness throughout shift.
• Handle guest comments and concerns in a timely and appropriate manner.

Skills

Customer service

Communication

Hospitality

Job description

The Post Oak Hotel in Houston seeks a Spa Coordinator to warmly welcome guests and assist with greeting, booking and presenting spa treatments. You will learn the spa system, communicate guest needs, and help ensure a seamless guest experience in a Forbes Five-Star setting.

Responsibilities include spa reservations, clear communication with colleagues, and maintaining a pristine workstation. Prior spa or hotel experience is preferred, with CPR and English proficiency valued.