Luxury Home Warranty & Service Coordinator

Toll Brothers; Montgomery (AL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental

401(k) with company match

Discounts on homes and appliances

Job summary

Toll Brothers is seeking a Construction Customer Care Representative in Ponte Vedra, Florida. You will manage warranty requests, coordinate with trade partners, and perform pre-delivery inspections to ensure quality and homeowner satisfaction.

The role emphasizes strong communication, organization, and problem‑solving skills as you support homeowners after move‑in with a focus on premier customer service.

Qualifications

• Outstanding customer service skills.
• Ability to plan and prioritize with strong attention to detail.
• Clear written and verbal communication; grammar matters.

Responsibilities

• Conduct routine homeowner meetings to observe and assess warranty requests.
• Coordinate service appointments between homeowners and trade partners.
• Manage service requests: enter, update, close, and process Purchase Orders.
• Perform Home Complete/Quality inspections before delivery to customers.
• Maintain customer satisfaction metrics for homeowners served.
• Other duties as assigned.

Skills

Customer service

Communication skills

Time management

Problem solving

MS Office proficiency

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Toll Brothers is seeking a Construction Customer Care Representative in Ponte Vedra, Florida. You will manage warranty requests, coordinate with trade partners, and perform pre-delivery inspections to ensure quality and homeowner satisfaction.

The role emphasizes strong communication, organization, and problem‑solving skills as you support homeowners after move‑in with a focus on premier customer service.