Customer Care Representative

Toll Brothers; Montgomery (AL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental

401(k) with company match

Discounts on homes and appliances

Job summary

Toll Brothers is seeking a Construction Customer Care Representative in Ponte Vedra, Florida. You will manage warranty requests, coordinate with trade partners, and perform pre-delivery inspections to ensure quality and homeowner satisfaction.

The role emphasizes strong communication, organization, and problem‑solving skills as you support homeowners after move‑in with a focus on premier customer service.

Qualifications

• Outstanding customer service skills.
• Ability to plan and prioritize with strong attention to detail.
• Clear written and verbal communication; grammar matters.

Responsibilities

• Conduct routine homeowner meetings to observe and assess warranty requests.
• Coordinate service appointments between homeowners and trade partners.
• Manage service requests: enter, update, close, and process Purchase Orders.
• Perform Home Complete/Quality inspections before delivery to customers.
• Maintain customer satisfaction metrics for homeowners served.
• Other duties as assigned.

Skills

Customer service

Communication skills

Time management

Problem solving

MS Office proficiency

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Construction Customer Care Representative – Ponte Vedra, FL

Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Ponte Vedra, Florida.

What is the opportunity?

The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury homebuying experience continues after move-in through the timely resolution of Service Requests. This role will also perform functionality & Home Complete Inspections on homes prior to the Home Orientation.

Primary responsibilities

• Conduct routine Homeowner meetings to observe and assess warranty request submissions
• Service appointment communications and coordination between Homeowners and Trade Partners
• Service Request Management: entering, updating, closing, and Purchase Order processing
• Conduct Home Complete/Quality Inspections prior to delivery to the Customer
• Responsible for customer satisfaction metrics related to homeowners served
• All other duties as assigned

Qualifications

• Outstanding Customer Service Skills
• Ability to plan and prioritize while focusing on detail orientation and effective time management
• Strong written and verbal communication skills, including proper grammar and clear organization
• Creative problem‑solving to address business needs and issues
• Strong computer skills including Outlook, Excel, and Word

Essential Qualifications

• High school diploma or equivalent
• 3–5 years of residential construction experience

Preferred Qualifications

• Experience with a service department
• 1–3 years of Customer Service Experience

Benefits

We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and more!

Equal Employment Opportunity

Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti‑discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.