Customer Care Coordinator

Toll Brothers; Montgomery (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental

401(k) with company match

Discounted stock purchase

Discounts on mortgages

Job summary

Toll Brothers is seeking a Customer Care Coordinator to respond to warranty requests, dispatch Service Technicians, track service quality, and work with subcontractors to manage billing and invoicing.

The role emphasizes quality control and warranty service administration, with a focus on accurate documentation and customer satisfaction in a fast-paced residential construction environment. Eligible candidates will have strong communication skills and organizational abilities.

Qualifications

• Two or more years of experience in fast-paced residential construction.
• Excellent written and verbal communication skills, including exceptional telephone skills and etiquette.
• Excellent planning and organizational skills, with the ability to keep detailed documentation.

Responsibilities

• Respond to warranty requests and coordinate Service Technician dispatch.
• Track completion and quality of service calls, ensuring customer satisfaction.
• Generate and maintain reports on warranty activities and quality metrics.
• Work closely with subcontractors to manage billing and invoice processes.
• Oversee quality control and administrative aspects of warranty service.

Skills

Construction experience

Communication skills

Planning

Phone etiquette

Job description

Position Overview

The Customer Care Coordinator will respond to warranty requests, dispatch Service Technicians, track completion and quality of service, generate reports, and work closely with subcontractors to manage billing and invoicing processes. This role includes responsibility for quality control and warranty service administration.

Responsibilities

• Respond to warranty requests and coordinate Service Technician dispatch.
• Track completion and quality of service calls, ensuring customer satisfaction.
• Generate and maintain reports on warranty activities and quality metrics.
• Work closely with subcontractors to manage billing and invoice processes.
• Oversee quality control and administrative aspects of warranty service.

Qualifications

• Two or more years of experience in fast-paced residential construction.
• Knowledge of all aspects of construction trades.
• Excellent written and verbal communication skills, including exceptional telephone skills and etiquette.
• Excellent planning and organizational skills, with the ability to keep detailed documentation.

Benefits

We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more.

EEO Statement

Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.