On-Site Construction Warranty Specialist

Talentify; Fayetteville (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Fayetteville, Arkansas. This on-site role supports homeowners with warranty matters and performs Home Complete inspections prior to orientation.

The position requires 3–5 years of residential construction experience, strong customer service, and proficient use of Outlook, Excel, and Word.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of residential construction experience preferred.
• Experience with service departments is a plus.

Responsibilities

• Conduct homeowner meetings to observe warranty submissions.
• Coordinate communications between homeowners and trade partners.
• Manage service requests: entering, updating, closing, PO processing.
• Perform Home Complete/Quality Inspections prior to delivery.
• Support customer satisfaction metrics for homeowners.

Skills

Outstanding Customer Service Skills

Time management

Grammar and concise communication

Creative problem-solving

Outlook

Excel

Word

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Fayetteville, Arkansas. This on-site role supports homeowners with warranty matters and performs Home Complete inspections prior to orientation.

The position requires 3–5 years of residential construction experience, strong customer service, and proficient use of Outlook, Excel, and Word.