Luxury Front Office Supervisor — Lead Guest Experience

Front Office Supervisor; United States; On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Zero-cost healthcare

401(k) retirement

Paid time off

Parental leave

Free room nights

Employee meals

Onsite parking

Job summary

Rosewood Hotel Group is seeking a Front Office Supervisor for Rosewood Calistoga to lead the Front Desk, Concierge, Bell, Valet, and PBX teams during shifts, ensuring guests receive exceptional service in a luxury resort setting.

You will mentor and coach colleagues, resolve guest concerns, and coordinate with other departments to maintain seamless guest experiences and high service standards.

Qualifications

• Experience in front office leadership within luxury hotel or resort.
• Strong guest service mindset with coaching skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple priorities while maintaining attention to detail.

Responsibilities

• Lead and support Front Office operations during assigned shifts, ensuring exceptional guest service and seamless execution of daily activities.
• Supervise, coach, and motivate Front Desk, Concierge, Bell, Valet, and PBX associates while fostering a positive team culture.
• Serve as the primary escalation point for guest concerns, resolving issues professionally and creating service recovery opportunities.
• Coordinate closely with resort departments to ensure timely communication and a seamless guest experience across all touchpoints.
• Monitor operational standards, arrivals, departures, VIP guests, and special requests to ensure personalized service delivery.
• Support training, scheduling, performance management, and continuous improvement initiatives that drive operational excellence.

Skills

Leadership

Guest services

Team mentoring

Communication

Job description

Rosewood Hotel Group is seeking a Front Office Supervisor for Rosewood Calistoga to lead the Front Desk, Concierge, Bell, Valet, and PBX teams during shifts, ensuring guests receive exceptional service in a luxury resort setting.

You will mentor and coach colleagues, resolve guest concerns, and coordinate with other departments to maintain seamless guest experiences and high service standards.