Chief Concierge: Luxury Guest Experience Leader

Rosewood Calistoga; Calistoga (CA); On-site; USD 71,000 - 73,000; Full time

Benefits offered by this job

Zero-cost healthcare plan options

401(k) retirement savings program

15 days of paid time off and 7 paidhol

14 weeks of fully paid maternity and p

12 complimentary room nights annually

Complimentary employee meals

Job summary

Rosewood Calistoga is seeking a Chief Concierge to lead the Concierge team and deliver highly personalized guest experiences. You will be the resort's expert on local attractions, dining, transportation, and bespoke experiences, overseeing daily operations and mentoring team members.

You will build community partnerships with wineries and partners, ensure anticipatory service at every stage of a guest's stay, and drive service excellence through training, innovation, and attention to detail in a

Qualifications

• Proven leadership experience in luxury hospitality.
• Deep knowledge of local attractions and experiences.
• Strong relationship-building and networking skills.

Responsibilities

• Lead, coach, and inspire a team of Concierge professionals to deliver intuitive, personalized service.
• Curate exceptional itineraries, reservations, and bespoke experiences that connect guests with the destination.
• Build and maintain strong relationships with local partners, wineries, restaurants, transportation providers, and experience operators.
• Anticipate guest needs and personally assist VIPs, repeat guests, and special occasion travelers.
• Collaborate with resort departments to ensure seamless execution of guest requests and experiences.
• Drive service excellence through training, quality assurance, innovation, and continuous improvement of the Concierge operation.

Skills

Leadership

Relationship building

Destination knowledge

Organizational skills

Communication

Job description

Rosewood Calistoga is seeking a Chief Concierge to lead the Concierge team and deliver highly personalized guest experiences. You will be the resort's expert on local attractions, dining, transportation, and bespoke experiences, overseeing daily operations and mentoring team members.

You will build community partnerships with wineries and partners, ensure anticipatory service at every stage of a guest's stay, and drive service excellence through training, innovation, and attention to detail in a