Luxury Butler Manager — Guest Experience Lead

Rosewood Calistoga; Calistoga (CA); On-site; USD 73,000 - 75,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid time off

Paid holidays

Maternity/Paternity leave

Free room nights

Employee meals

Job summary

Rosewood Calistoga seeks a passionate Butler Manager to lead all Butler operations for guests in suites and residential rental homes. You will direct the Butler team, guiding every guest journey from pre-arrival to departure with personalized, intuitive service aligned with Rosewood’s luxury standards.

You will develop the team, collaborate across departments, and drive guest satisfaction, loyalty, and seamless, memorable experiences. Evening, weekend, and holiday flexibility is required.

Qualifications

• Experience in luxury hospitality settings, with a track record of delivering personalized guest service.
• Demonstrated supervisory or management experience leading a service team.
• Ability to coach, develop and motivate staff to sustain high performance.

Responsibilities

• Oversee daily Butler operations for suites and residential rental guests.
• Lead pre-arrival planning, guest preferences and in-stay service, ensuring seamless departures.
• Coordinate VIP arrivals, special occasions, and luxury amenities with partners.
• Inspect properties to ensure readiness, presentation, and quality standards.
• Develop Butler Associates through coaching, scheduling, and accountability.

Skills

Luxury hospitality

People leadership

Guest relations

Coaching & development

Tools

PMS

Guest preference platforms

MS Office

Operational reporting tools

Job description

Rosewood Calistoga seeks a passionate Butler Manager to lead all Butler operations for guests in suites and residential rental homes. You will direct the Butler team, guiding every guest journey from pre-arrival to departure with personalized, intuitive service aligned with Rosewood’s luxury standards.

You will develop the team, collaborate across departments, and drive guest satisfaction, loyalty, and seamless, memorable experiences. Evening, weekend, and holiday flexibility is required.