Assistant Luxury Guest Experience Manager

Rosewood Calistoga; Calistoga (CA); On-site; USD 73,000 - 75,000; Full time

Benefits offered by this job

Zero-cost healthcare plan options

401(k) retirement savings program

Paid time off and holidays

Maternity/Paternity leave

Complimentary room nights and dining

Free onsite parking and meals

Job summary

Rosewood Calistoga seeks an Assistant Guest Experience Manager to oversee all Butler operations for suites and rental homes, guiding the Guest Experience team from pre-arrival to departure with personalized, anticipatory service that upholds Rosewood’s luxury standards.

You will lead a high-performing team, coordinate VIP arrivals and special occasions, and collaborate across departments to elevate guest satisfaction and loyalty.

Qualifications

• Strong luxury hospitality experience in Guest Relations, Front Office, Residences, or Guest Experience with supervisory or management experience.
• Understanding of luxury guest service standards and how to deliver highly personalized, anticipatory hospitality.
• Confident coaching and people leadership to motivate and develop a high-performing service team.
• Warm, professional communication and ability to build relationships with VIP and high-profile clientele.
• Highly organized, capable of managing multiple priorities and proficient with PMS, guest preferences, and reporting tools.
• Flexible to work evenings, weekends, and holidays; experience with luxury homes, villas or residential rental programs preferred.

Responsibilities

• Lead daily Guest Experience operations for suite guests and homes in the rental program.
• Oversee pre-arrival planning, guest preferences, arrivals, in-stay service and departures.
• Coordinate VIP arrivals, special occasions, guest requests and luxury amenities with partners.
• Conduct regular inspections of suites, villas, and rental homes to ensure readiness and quality.
• Lead, coach, train, schedule and develop Butler Associates; maintain accountability and service standards.
• Respond to guest concerns and drive continuous improvements in personalization and engagement.

Skills

Team leadership

Guest relations

Luxury hospitality

Coordination and planning

Tools

Hotel property management systems

Guest preference platforms

Microsoft Office

Operational reporting tools

Job description

Rosewood Calistoga seeks an Assistant Guest Experience Manager to oversee all Butler operations for suites and rental homes, guiding the Guest Experience team from pre-arrival to departure with personalized, anticipatory service that upholds Rosewood’s luxury standards.

You will lead a high-performing team, coordinate VIP arrivals and special occasions, and collaborate across departments to elevate guest satisfaction and loyalty.