Bell Services Supervisor — Luxury Resort Guest Experience Lead

Bell Person Supervisor; United States; On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Zero-cost healthcare plan options

401(k) retirement savings program

15 days of paid time off and 7 paidhol

16 weeks of fully paid maternity and p

12 complimentary room nights annually

50% off food and beverage experiences

Complimentary employee meals

Free onsite parking

Job summary

Rosewood Calistoga is seeking a Bell Person Supervisor to lead Bell Services, ensuring seamless arrivals and departures while coaching a high-performing team and partnering with Front Desk and other departments to deliver luxury guest experiences.

The role focuses on managing daily operations, guest movements, VIP handling, and fostering a culture of service excellence in a luxury resort setting. The pay starts at $27/hour with competitive benefits.

Qualifications

• Experience in Bell Services or Front Office within luxury hospitality.
• Strong leadership and coaching abilities.
• Exceptional communication and guest-relations skills.

Responsibilities

• Lead the daily Bell Services operation and ensure exceptional service delivery throughout each shift.
• Coach, develop, and motivate Bell Persons while fostering a culture of teamwork and luxury hospitality.
• Coordinate guest arrivals, departures, luggage handling, storage, and transportation assistance services.
• Oversee VIP, group, and special guest arrivals to ensure seamless execution and personalized experiences.
• Serve as the primary point of contact for Bell Services-related guest concerns and service recovery situations.
• Partner with Front Desk, Concierge, Valet, Housekeeping, Transportation, Engineering, and Security teams to create exceptional guest experiences

Skills

Bell Services

Front Office

Guest Services

Valet Operations

Leadership

Job description

Rosewood Calistoga is seeking a Bell Person Supervisor to lead Bell Services, ensuring seamless arrivals and departures while coaching a high-performing team and partnering with Front Desk and other departments to deliver luxury guest experiences.

The role focuses on managing daily operations, guest movements, VIP handling, and fostering a culture of service excellence in a luxury resort setting. The pay starts at $27/hour with competitive benefits.