Front Desk Guest Experience Specialist

Rosewood Calistoga; Calistoga (CA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Zero-cost healthcare plan options

401(k) retirement savings program

15 days of paid time off and 7 paidhol

16 weeks paid maternity/paternityleave

12 complimentary room nights annually

50% off food and beverage experiences

Complimentary employee meals and free/

Job summary

Rosewood Calistoga is seeking a Front Desk Associate to greet guests, manage arrivals and departures, and deliver personalized service that reflects the Rosewood brand. You will create exceptional first impressions and provide assistance that exceeds guest expectations.

The role requires passion for hospitality, strong communication skills, and the ability to build genuine connections with guests. Experience in hospitality or guest services is preferred, with opportunities to grow within a

Qualifications

• Experience in hospitality or guest services is preferred.
• Excellent communication and interpersonal skills are essential.
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Check-in and check-out guests with warmth and efficiency.
• Personalize interactions and anticipate guest needs.
• Respond promptly to guest requests and concerns while ensuring satisfaction.
• Collaborate with resort departments to coordinate services and create seamless experiences.
• Maintain accurate guest and reservation records with attention to detail.
• Provide information about amenities, services, and local attractions as a resort ambassador.

Skills

Hospitality mindset

Communication

Attention to detail

Multitasking

Customer service

Tools

Property management system

Job description

Rosewood Calistoga is seeking a Front Desk Associate to greet guests, manage arrivals and departures, and deliver personalized service that reflects the Rosewood brand. You will create exceptional first impressions and provide assistance that exceeds guest expectations.

The role requires passion for hospitality, strong communication skills, and the ability to build genuine connections with guests. Experience in hospitality or guest services is preferred, with opportunities to grow within a