Luxury Front Office Leader | Manager on Duty

Rosewood Hotel Group; United States; Presencial; USD 78 000 - 81 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Zero-cost health plan

401(k) retirement savings

Paid time off and holidays

Parental leave (maternity/paternity)

Room nights and F&B discount

Resumo da oferta

Rosewood Calistoga is seeking an Assistant Front Office Manager to lead daily Front Office operations, coach teams, and uphold Rosewood’s standards of service excellence. You will collaborate with Front Desk, Concierge, Bell Services, and other departments to deliver seamless guest experiences and personalized service.

The role requires strong leadership, organizational skills, and experience with hotel PMS and MS Office.

Qualificações

• Hospitality leadership experience in a luxury hotel.
• Strong communication and conflict-resolution skills.
• Organized, detail-oriented, and able to adapt to a dynamic operating environment.
• Experience with hotel property management systems and MS Office applications.

Responsabilidades

• Lead and support daily Front Office operations, ensuring seamless arrivals and departures.
• Serve as Manager on Duty when assigned, resolving guest concerns with professionalism.
• Oversee Front Desk, Concierge, Bell Services, Valet, and Service Center operations.
• Review VIP arrivals, special requests, and room inventory to personalize guest experiences.
• Support recruitment, onboarding, training, and development of Front Office staff.

Conhecimentos

Leadership experience

Coaching teams

Communication skills

Organized and detail-oriented

Financial accountability

Ferramentas

PMS software

MS Office

Descrição da oferta de emprego

Rosewood Calistoga is seeking an Assistant Front Office Manager to lead daily Front Office operations, coach teams, and uphold Rosewood’s standards of service excellence. You will collaborate with Front Desk, Concierge, Bell Services, and other departments to deliver seamless guest experiences and personalized service.

The role requires strong leadership, organizational skills, and experience with hotel PMS and MS Office.