Guest Experience PBX & Concierge Associate

Service Center Associate; United States; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Zero-cost healthcare

401(k) retirement savings

15 days of paid time off

7 paid holidays

16 weeks of fully paid maternity/pat})

12 complimentary room nights annually

50% off F&B experiences

Complimentary employee meals

Free onsite parking

Job summary

Rosewood Calistoga is seeking a Service Center Associate (PBX Operator) to be the primary point of contact for guests calling the resort. You will manage incoming and outgoing communications, coordinate guest requests, take In-Room Dining orders, assist with restaurant and activity reservations, and support operational communication across the property.

This role requires exceptional communication, attention to detail, and a genuine desire to help others.

Qualifications

• Experience in hospitality or guest services
• Strong verbal and written communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Comfortable learning and using multiple technology systems
• Professional and warm guest interactions

Responsibilities

• Respond to guest calls, emails, texts and service requests with professionalism and warmth
• Coordinate guest requests with resort departments to ensure timely fulfillment
• Process In-Room Dining orders and promote menu offerings
• Assist guests with restaurant reservations, spa appointments, transportation, activities and special requests
• Maintain accurate reservations and guest information, document follow-up actions
• Act as a knowledgeable resort ambassador, sharing information about amenities and local experiences

Skills

Hospitality mindset

Excellent communication

Organizational skills

Multi-tasking

Tech-savvy

Tools

Phone systems

Reservation systems

Messaging platforms

Job description

Rosewood Calistoga is seeking a Service Center Associate (PBX Operator) to be the primary point of contact for guests calling the resort. You will manage incoming and outgoing communications, coordinate guest requests, take In-Room Dining orders, assist with restaurant and activity reservations, and support operational communication across the property.

This role requires exceptional communication, attention to detail, and a genuine desire to help others.