Luxury Front Office Supervisor | Guest Services Lead

HEI Hotels & Resorts; Minneapolis (MN); Sur place; USD 32 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical & Dental

Vision Insurance

Paid Time Off

Pet Insurance

401(k) with match

Hotel Room Discount

Disability Insurance

Life Insurance

Discounts

Résumé du poste

HEI Hotels & Resorts is seeking an enthusiastic Front Office support role at Hotel Ivy in Minneapolis to welcome guests, manage registrations, handle payments, and assist with daily front desk operations. You will ensure smooth guest arrivals and departures, maintain accuracy in financial transactions, and provide friendly, helpful service.

The role emphasizes teamwork, effective communication, and adherence to hotel policies while delivering exceptional guest experiences in a luxury setting.

Qualifications

• 1 year experience in customer service in hospitality or similar industry.
• Ability to deal with customers with patience and diplomacy.
• Basic math and calculator skills for facial calculations.
• Ability to input information using a moderately complex computer system.

Responsabilités

• Greet guests with a friendly welcome and provide directions.
• Handle front desk registration and computer check-in/check-out procedures.
• Process payments, balance house banks and post charges accurately.
• Assist in answering phones and conveying messages to guests.
• Resolve guest issues by researching and applying effective solutions.

Connaissances

Customer service

Communication

Math skills

Computer systems

Front desk experience

Emergency awareness

Report writing

Team collaboration

Adaptable communication

POS system

Outils

POS System

Calculator

Description du poste

HEI Hotels & Resorts is seeking an enthusiastic Front Office support role at Hotel Ivy in Minneapolis to welcome guests, manage registrations, handle payments, and assist with daily front desk operations. You will ensure smooth guest arrivals and departures, maintain accuracy in financial transactions, and provide friendly, helpful service.

The role emphasizes teamwork, effective communication, and adherence to hotel policies while delivering exceptional guest experiences in a luxury setting.